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Nearly a year after launching one of our most impactful product releases, we’ve made meaningful enhancements driven by your feedback. Our goal with introducing Event Cancellation Insurance was twofold: first, to help organizers avoid financial losses from refunds; and second, to offer attendees protection against unexpected, unavoidable situations - a true win-win for everyone involved. As always, thank you for sharing with us. It’s clear: your voice helps shape what we do.Here’s what’s new:

• Event organizers can now see who purchased Vertical Insure event cancellation insurance on the attendee's registration. 
• Attendee's can now see if they have purchased Vertical Insure event cancellation insurance from their attendee dashboard. 
• Attendees can now purchase event cancellation insurance when registering someone else or when registering and paying with credits. 
• Attendees can choose to purchase event cancellation insurance when editing their registration and haven't previously purchased a policy. 

Overall benefits of Vertical Insure to your organization:

• Event Cancellation Insurance allows you to keep often non-refundable registration fees in place while giving participants peace of mind. It protects your revenue and encourages future registrations by providing a safety net for attendees. 
• Offering Registration Cancellation Insurance reduces refund requests by 46%, easing admin workload and allowing your team to focus on delivering a great experience for drivers and riders.

Organizer FAQ's:

• As the organizer, what do I need to do when an attendee cancels but has signed up for Event Cancellation Insurance?
  Absolutely nothing. After purchasing coverage, registrants will receive a confirmation email from Vertical Insure, which includes detailed instructions on how to file a claim and answers to common questions. If they need further assistance, they can easily reach out to support@verticalinsure.com, where their support team is ready to help with any concerns.
• Where can I see if the attendee has purchased the insurance so I don’t accidentally refund them? 
  On an attendees registration, just below Packages & Payments: 

For more details on Vertical Insure coverage as an attendee, please refer to our attendee FAQ's.

As always, we're here to help!
If you have any questions, feel free to reach out — we love hearing from you.

📧 Email: support@motorsportreg.com
📞 Call: (888) 242-9684

Don’t forget! Subscribe to our MotorsportReg YouTube channel for tutorials, help, support, tips, and best practices to help you master MotorsportReg.

Dear MotorsportReg Community,

Passion can only take us so far in this industry – we need to keep the wheels turning and generate a profit in order to keep progressing forward...but how can we feel confident we’re doing that? With our newest feature, here's how MSR can help...

As your trusted motorsports partner, we're constantly seeking new ways to increase your profitability. We know that every penny matters, which is why we're thrilled to introduce our latest feature: Fee Pass-Through.

Fee Pass-through allows you the choice to transfer all payment processing fees to your attendee. This functionality has been asked for by many organizers over the years and we're happy to make it available to those who wish to utilize it. 

What does this look like from your attendee’s perspective? To ensure a smooth and user-friendly experience for your customers, we’ve clearly outlined the fees for each payment method during checkout. This empowers attendees to choose the most cost-effective option while providing complete transparency on upfront costs. The Fee Pass-Through feature applies to events charged at registration, waitlisted, or deferred. If a registration is modified, the processing fee will be recalculated based on the current rates.

Example of your attendees' Fee Pass-through Experience 

To begin using Fee Pass-through, head to Settings >> Account Options and check the Fee Pass-Though box.

Note: Fee Pass-Through's default is "off", meaning nothing changes unless your organization decides it would like to pass through payment processing fees to attendees. An admin from your organization must enable this feature if desired, and it will only apply to registrations which occur after the feature is enabled. 

The addition of Fee Pass-Through paves the way for upcoming enhancements to our platform. 

Stay tuned for more updates on what's coming soon!

Any questions? Reach out to the Support Team today:
Email: support@motorsportreg.com
Call: (888) 242-9684

Don’t forget! Subscribe to our MotorsportReg YouTube channel for tutorials, help, support, tips, and best practices to help you master MotorsportReg.

We are excited to announce the release of one of our most requested features: Saved Views. This feature is available today on the People, Attendees, and Entries list screens.

The team at MSR has made some big improvements to SpeedWaiver. In addition to recently adding the event name to the waiver to assist in event day operations at venues with many events going on at once, we have also fixed the issue where the minor waiver option was not present when a direct invite was sent from MSR. We have also made process changes within SpeedWaiver that should alleviate some of the issues and confusion that stem from signing minor waivers and help reduce the amount of second and third attempt SpeedWaivers, saving you money on waivers and time on event day! Going forward, when an attendee navigates to a SpeedWaiver link they will now be presented with the below screen with three options if minor waivers are enabled for your organization.

One of the most requested reporting features that we have received is the ability to view a report that effectively and seamlessly pulls data across multiple events. Being able to do this will allow you to analyze how certain events performed financially compared to others, see participation across events, and track other organizational metrics for future decision making. Now available for Premium customers on the Reports page within MSR are four new cross-event reports! 

Since our last product blog post at the end of June, the Product and Engineering team here at MotorsportReg has been at work trying to remove friction on both the attendee and organizer side of MSR. Below are some highlights of what the team has been working on for the past few months.

Greetings Event Organizers! The next time you log into your Hagerty MSR account, you’ll be prompted to accept new user terms. We know that new terms can lead to concern or confusion, so we want to give you a simple breakdown on what’s really being updated.  

The results are in: The annual Hagerty Motorsports Participation Survey is complete. This year’s survey looked at topics including overall events, gas prices, inflation, what kind of events are increasing in popularity and which are on the wane, as well as a few of the reasons why people might be participating more this year.