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Nearly a year after launching one of our most impactful product releases, we’ve made meaningful enhancements driven by your feedback. Our goal with introducing Event Cancellation Insurance was twofold: first, to help organizers avoid financial losses from refunds; and second, to offer attendees protection against unexpected, unavoidable situations - a true win-win for everyone involved. As always, thank you for sharing with us. It’s clear: your voice helps shape what we do.Here’s what’s new:

• Event organizers can now see who purchased Vertical Insure event cancellation insurance on the attendee's registration. 
• Attendee's can now see if they have purchased Vertical Insure event cancellation insurance from their attendee dashboard. 
• Attendees can now purchase event cancellation insurance when registering someone else or when registering and paying with credits. 
• Attendees can choose to purchase event cancellation insurance when editing their registration and haven't previously purchased a policy. 

Overall benefits of Vertical Insure to your organization:

• Event Cancellation Insurance allows you to keep often non-refundable registration fees in place while giving participants peace of mind. It protects your revenue and encourages future registrations by providing a safety net for attendees. 
• Offering Registration Cancellation Insurance reduces refund requests by 46%, easing admin workload and allowing your team to focus on delivering a great experience for drivers and riders.

Organizer FAQ's:

• As the organizer, what do I need to do when an attendee cancels but has signed up for Event Cancellation Insurance?
  Absolutely nothing. After purchasing coverage, registrants will receive a confirmation email from Vertical Insure, which includes detailed instructions on how to file a claim and answers to common questions. If they need further assistance, they can easily reach out to support@verticalinsure.com, where their support team is ready to help with any concerns.
• Where can I see if the attendee has purchased the insurance so I don’t accidentally refund them? 
  On an attendees registration, just below Packages & Payments: 

For more details on Vertical Insure coverage as an attendee, please refer to our attendee FAQ's.

As always, we're here to help!
If you have any questions, feel free to reach out — we love hearing from you.

📧 Email: support@motorsportreg.com
📞 Call: (888) 242-9684

Don’t forget! Subscribe to our MotorsportReg YouTube channel for tutorials, help, support, tips, and best practices to help you master MotorsportReg.

As your trusted motorsports partner, we're constantly seeking new ways to increase your profitability. We know that every penny matters, which is why we're thrilled to introduce our latest feature: Fee Pass-Through.

Fee Pass-through allows you the choice to transfer all payment processing fees to your attendee. This functionality has been asked for by many organizers over the years and we're happy to make it available to those who wish to utilize it. 

What does this look like from your attendee’s perspective? To ensure a smooth and user-friendly experience for your customers, we’ve clearly outlined the fees for each payment method during checkout. This empowers attendees to choose the most cost-effective option while providing complete transparency on upfront costs. The Fee Pass-Through feature applies to events charged at registration, waitlisted, or deferred. If a registration is modified, the processing fee will be recalculated based on the current rates.

Example of your attendees' Fee Pass-through Experience 

To begin using Fee Pass-through, head to Settings >> Account Options and check the Fee Pass-Though box.

Note: Fee Pass-Through's default is "off", meaning nothing changes unless your organization decides it would like to pass through payment processing fees to attendees. An admin from your organization must enable this feature if desired, and it will only apply to registrations which occur after the feature is enabled. 

The addition of Fee Pass-Through paves the way for upcoming enhancements to our platform. 

Stay tuned for more updates on what's coming soon!

Any questions? Reach out to the Support Team today:
Email: support@motorsportreg.com
Call: (888) 242-9684

Don’t forget! Subscribe to our MotorsportReg YouTube channel for tutorials, help, support, tips, and best practices to help you master MotorsportReg.

You’ve spent countless hours planning your season of events and naturally want them to be well attended, engaging, fun, and successful. By utilizing the best practices and MSR insights below you’ll increase the likelihood of encouraging more participants to attend your events, and ensure they have the information they need to have a great time and come back for more. 

The results are in: The annual Hagerty Motorsports Participation Survey is complete. This year’s survey looked at topics including overall events, gas prices, inflation, what kind of events are increasing in popularity and which are on the wane, as well as a few of the reasons why people might be participating more this year. 

Checking our phones for notifications, texts, and alerts has become almost an unconscious act for many. It’s not exactly controversial to say that smartphones are heavily relied upon in some form for nearly all facets of our day-to-day activities. 

Are you new to MotorsportReg and in need of some help to start building your next event registration form? Or maybe you’re a long-time user with a new event form to create, but you’re not quite sure where to start? If so, we are excited to share our most popular global event templates with you!  

Following any event, one of the most important things to do as an event organizer is collect feedback from your attendees to learn about their experience, needs and expectations. Post event surveys will provide your team with actionable insights which can be used to create strategies for future event improvements and ensure continued success.

Your event advertisement page plays a critical role in converting interested page visitors to registered attendees. Done correctly, this page should answer the majority of questions a potential participant may have about your event and provide a compelling event description which entices them to proceed to registration. At a minimum, this page should communicate the who, what, where, when, why, and how much of your event. Having seen thousands of these pages, here are a few best practices we'd highly recommend you incorporate into your event advertisement pages for the 2022 season.

When was the last time you audited the administrative users within your MSR account? The answer to this for many clubs in MSR is “never”, which exposes your organization to some level of risk which you may not be comfortable with. 

In our last post Faith gave a rundown of the new admin navigation interface, and now I'm here to share some of the great new functionality that it offers.