Registration Form Templates in MSR

Date

May 17, 2022 by Britni Hoyt

Are you new to MotorsportReg and in need of some help to start building your next event registration form? Or maybe you’re a long-time user with a new event form to create, but you’re not quite sure where to start? If so, we are excited to share our most popular global event templates with you!  

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Topics: FAQ, Customers, Misc, Features, Organizers

Best Practices: Event Advertisement Page

Date

December 14, 2021 by Tim Wahl

Your event advertisement page plays a critical role in converting interested page visitors to registered attendees. Done correctly, this page should answer the majority of questions a potential participant may have about your event and provide a compelling event description which entices them to proceed to registration. At a minimum, this page should communicate the who, what, where, when, why, and how much of your event. Having seen thousands of these pages, here are a few best practices we'd highly recommend you incorporate into your event advertisement pages for the 2022 season.

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Topics: FAQ, Customers, Marketing, Misc, Organizers

Do you know who has admin access to your club's MSR account?

Date

November 12, 2021 by Brent Whitten

When was the last time you audited the administrative users within your MSR account? The answer to this for many clubs in MSR is “never”, which exposes your organization to some level of risk which you may not be comfortable with. 

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Topics: FAQ, Customers, Misc, Features, Organizers

What happened to the old admin navigation?

Date

October 21, 2021 by Faith Chaussee

As a member of the Hagerty MotorsportReg Customer Success team, I have the sincere pleasure of working with so many of you, our customers, on a daily basis. If you've ever written in to our support box, there is a good chance we've worked together to troubleshoot one thing or another. I have nothing but respect and admiration for everything our event organizers do to facilitate outstanding events for their attendees, and I'm honored to help wherever and whenever I can. 

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Topics: FAQ, Customers, Updates, Organizers

The 4-1-1 about your 4-1-1

Date

August 28, 2013 by Stacy King

Information is key 

Each host organization that uses MotorsportReg.com for event registrations, online payments, and management, relies on certain information to be maintained and updated by the attendee. This information is used in the organizer's event reports, and more importantly, can mean the difference between a pleasant registration experience, or one marred by error messages or denied payments.

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Topics: FAQ

Pit Stop- I Want MY Car Number!

Date

August 12, 2013 by Ann Boss Maycock

Car Numbers Q: I can’t complete my registration because I can’t get my car number. What should I do?

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Topics: FAQ, Pit Stop

Pit Stop- Cancellation Fees and Negative Packages

Date

August 14, 2013 by Ann Boss Maycock

photo by Bambi851 @ http://www.flickr.com/photos/bambi851/ Q: I refunded an attendee’s payment, less a $30 cancellation fee, per our policy. How do I account for that the difference in the amount they paid and the amount that I refunded to them?

A: You can create a Cancellation Fee package to apply to the registration when an attendee cancels.  Then you refund them all but the amount of the cancellation fee. Here are the steps to do that:

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Topics: FAQ, Features

Pit Stop- Free Refunds

Date

August 12, 2013 by Ann Boss Maycock

photo by Bambi851 @ http://www.flickr.com/photos/bambi851/
Q: Are refunds really free now?

A: Yes, refunds are indeed free! This means that you are not charged a credit card processing fee when refunding an attendee payment online.  However, the credit card processing fee assessed on the original transaction is not refunded.

When you process a refund, you are prompted to enter the amount, allowing you to decide exactly how much to refund. Depending upon your cancellation policy, you have the capability of deducting the original credit card processing fee from the refunded amount.

Q: I went to refund an attendee, but I don’t see the red refund button. I know it was there the other day. Why can’t I see it now?

A: In order to process a refund, you need to have money in your “kitty” to refund with.  If a pay period has just ended (on the 15th and last day of the month), your money is no longer in your kitty as it’s in the process of being sent to you.

For example, if it’s May 1, the pay period just ended on 4/30 and your money is in transit. There won’t be any money in your kitty to refund with.  As soon as you receive enough in new registration fees to cover the refund, the red refund button will appear.

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Topics: FAQ

Getting around Websense and other web filters

Date

June 11, 2013 by Brian Ghidinelli

Occasionally we hear from a customer whose members are having a hard time reaching MotorsportReg.com due to corporate web filters. Often the culprit is Websense which blocks things based on categories.

In the past year, we've been listed as Information Technology, Blog, Games, Automotive and who knows what else. We don't really fit well into any of those categories since we're by and large a transactional site much like Ticketmaster.com.

The good news is there is a way to get around this and it's dead simple: SSL. If you access the secure version of our website at https://www.MotorsportReg.com/. Just include the S in the address like httpS:// and you'll fly right by the filter! Game on...
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Topics: FAQ

HIPAA and MotorsportReg.com

Date

June 11, 2013 by Brian Ghidinelli

MotorsportReg.com has the optional ability to collect medical information required for club racing. We occasionally get asked whether or not we're compliant with the Health Insurance Portability and Accountability Act (HIPAA) passed in 1996.

Generally these inquiries come from people who work in the medical industry where nearly everyone is subject to HIPAA because either they are a "covered entity" or because they do business with one. Covered entities are defined under HIPAA as:

  • a health care provider that conducts certain transactions in electronic form

  • a health care clearinghouse

  • a health plan


There are a series of handy flow charts that help walk through the process in detail. MotorsportReg.com meets none of these definitions and thus we are not subject to HIPAA.

Whether we are subject to HIPAA or not, we still must comply with PCI DSS and other data security laws and as privacy-minded citizens ourselves, we care a lot about keeping this information secure but accessible for its intended use: saving lives in the case of an emergency. In our system, participant medical information is accessible only in a single report formatted for use by the on-site ambulance or emergency crews. We restrict access to authorized administrators in the same way that paper forms would be protected.

Some organizations like the SCCA have stopped asking for medical information on their registration forms. I think it's a combination of risk management and advances in medicine. ALS crews reportedly don't trust the blood type written on a helmet because they can test it in seconds making collection a moot point. With concerns around identity theft and increased sensitivity towards privacy, we expect to see more clubs drop this requirement.
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Topics: FAQ

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