Nearly a year after launching one of our most impactful product releases, we’ve made meaningful enhancements driven by your feedback. Our goal with introducing Event Cancellation Insurance was twofold: first, to help organizers avoid financial losses from refunds; and second, to offer attendees protection against unexpected, unavoidable situations - a true win-win for everyone involved. As always, thank you for sharing with us. It’s clear: your voice helps shape what we do.Here’s what’s new:

• Event organizers can now see who purchased Vertical Insure event cancellation insurance on the attendee's registration. 
• Attendee's can now see if they have purchased Vertical Insure event cancellation insurance from their attendee dashboard. 
• Attendees can now purchase event cancellation insurance when registering someone else or when registering and paying with credits. 
• Attendees can choose to purchase event cancellation insurance when editing their registration and haven't previously purchased a policy. 

Overall benefits of Vertical Insure to your organization:

• Event Cancellation Insurance allows you to keep often non-refundable registration fees in place while giving participants peace of mind. It protects your revenue and encourages future registrations by providing a safety net for attendees. 
• Offering Registration Cancellation Insurance reduces refund requests by 46%, easing admin workload and allowing your team to focus on delivering a great experience for drivers and riders.

Organizer FAQ's:

• As the organizer, what do I need to do when an attendee cancels but has signed up for Event Cancellation Insurance?
  Absolutely nothing. After purchasing coverage, registrants will receive a confirmation email from Vertical Insure, which includes detailed instructions on how to file a claim and answers to common questions. If they need further assistance, they can easily reach out to support@verticalinsure.com, where their support team is ready to help with any concerns.
• Where can I see if the attendee has purchased the insurance so I don’t accidentally refund them? 
  On an attendees registration, just below Packages & Payments: 

For more details on Vertical Insure coverage as an attendee, please refer to our attendee FAQ's.

As always, we're here to help!
If you have any questions, feel free to reach out — we love hearing from you.

📧 Email: support@motorsportreg.com
📞 Call: (888) 242-9684

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