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Attendee: Hi, my name is Jim Wilk…
Registration volunteer: Wilkerson, James … you’re registered for two days of HPDE as well as time trials for Saturday only right?
Attendee: Um, well… yeah, that’s me!
Registration volunteer: Great, glad you made it here safely! I see that you’re all paid up, just sign the waiver and you’re good to go to head on over to tech.
Attendee: That’s it? But I just got here! I was expecting a small social while everyone waited in line to get checked in. Now I can relax a bit… you guys are the BEST!

Wouldn’t that be nice? Well… it IS when you use MotorsportReg.com’s Check-in feature!

For the past few weeks we have been quietly testing some enhancements to the registration form. Co-Driver Pickers, while not glamorously named, let attendees indicate when they are sharing a vehicle with another participant so you, as the organizer know about it. Text Blocks, one of the form layout options, let you embed rich text including links and photos anywhere on the registration form for more descriptive text and endless merchandising opportunities.

Q: When should I use the Restrict Visibility by Date function on the Form Layout?

A: You ONLY need to use that function when you have an item on the Registration Form Layout that you want to show up for a limited period of time. A good example of when you want to use this feature is a late fee that you want to kick in 5 days before online registration closes.

You do NOT need to have the visibility of every item on the Registration Form Layout restricted by date if the items are available for the same time period registration is open. This creates issues and extra work when the event is cloned and the dates need to be updated.

You can find examples and more information in our help documentation found here.

Tired of writing those refund checks?  How about dealing with all of the checks and cash you get at your event?  We can think of much better things to do than standing in line at the bank!  That’s why we developed deferred payment processing and why it’s one of the most powerful features on MotorsportReg.com.

Deferred payment processing allows you to collect payment information at the time of registration but not charge the account until a later date.  It’s similar to making a hotel reservation.  The attendee puts their card on file and “reserves” a spot at your event.  And at the time of your choosing, you charge the card.  You can charge the card when confirming a registration, after your cancel cutoff date, the day of the event or even the day after the event. You have 100% control. This feature is part of our Premium Plan.

It is especially attractive to organizations who offer liberal refund policies like programs where any driver who doesn't turn a wheel is entitled to a full refund.  With deferred payment processing, you simply don't charge their account, eliminating the need to process refunds.

Attendees love this feature too!  For them, there’s no penalty for signing up for an event (especially if they have cash flow concerns).  And based on our statistics, on average, attendees sign up 7 days earlier for events offering deferred payment processing than not.

So what are you waiting for?  Stop standing in line at the bank and start using deferred payment processing!

Q: I refunded an attendee’s payment, less a $30 cancellation fee, per our policy. How do I account for that the difference in the amount they paid and the amount that I refunded to them?

A: You can create a Cancellation Fee package to apply to the registration when an attendee cancels.  Then you refund them all but the amount of the cancellation fee. Here are the steps to do that:

In our last webinar on validation rules, we showed our attendees just how easy it is to use this powerful tool.  This feature allows you to do a wide variety of things, but the most common examples (and the ones we demonstrated in the webinar) are:

• Require valid membership or prevent non-members from registering

• Require guest names for additional tickets for social events

• Enforce race compliance fees

• Verify that a race transponder is on file

• Setup a password protected section of your registration form for special "bonuses, " and

• Enforce base and indexed/PAX classes for auto cross.

In case you missed it, you can find the recording of the webinar here.

If you want to be notified of upcoming webinars, sign up below.

There's still room to register for our upcoming webinar on mastering validation rules!  These rules help steer your attendees through your registration form and remove unnecessary work on the back end.

They are most commonly used for:

• Enforcing race compliance fees

• Requiring valid membership or preventing non-members from registering

• Enforce base and indexed/PAX classes for auto cross

• Verifying that a race transponder is on file

• Checking the vehicle make for marque-specific events

• Making sure guest names are filled out for additional tickets

• And more!

If you want to learn more, join our free webinar:

More Automation with Validation Rules
Friday, April 19th
10am PST/1pm EST
We'll teach you everything you need to know!

Ever get frustrated with your attendees because they don't read your registration form and ignore all your directions?  Good news, setting up validation rules can help steer them down the right path and save you time.  Bad news, we still haven't cracked the code on making your attendees read what's in front of them!

Validation rules are a powerful way of checking for registration conditions and taking action. A broad selection of rules let you enforce specific rules and policies with great precision.  They are most commonly used for:

• Enforcing race compliance fees

• Requiring valid membership or preventing non-members from registering

• Enforcing base and indexed/PAX classes for auto-cross

• Verifying that a race transponder is on file

• Checking the vehicle make for marque-specific events

• Making sure guest names are filled out for additional tickets

• And more!

 If you want to learn more, join our free webinar:

More Automation with Validation Rules
Friday, April 19th
10am PST/1pm EST

We'll teach you everything you need to know!

Q: What type of question should I use on the registration form to get the data I need to make decisions about my event?

A: To make your data collection more fool-proof and increase the likelihood of getting the information you are after, consider using an event question that has a fixed-answer list. This question format has a pick-list of pre-determined responses rather than allowing free-form text answers.

Here's an example: Let's say you are tying to gauge the level of experience a driver has so that you can assign them to the correct run group and determine whether or not they need an instructor. If you simply ask what their driving experience is, you'll get answers that are all over the map because the attendee isn't sure what you're looking for. Their answers might range from "I started driving when I was 12" to "I've done a lot of track days and I autocross regularly".

A more accurate way to capture the decision-making data you need is to set some parameters around the responses you are seeking. In the example above, you might set up a fixed-answer list that looks like this:

How many track days have you participated in during the last 18 months?

• 0-1 track days
• 2-5 track days
• 6-10 track days
• 11+ track days

These responses will give you quantifiable data in order to assign run groups and instructors. You can find instructions on setting up a question with a fixed-answer list in our help section

Assigners (also known as the little blue car) are a useful tool on any registration form. Due to their flexibility, determining when to use them and what information to collect can be confusing. Not using them correctly can generate phone calls from attendees wondering why their name isn’t appearing on the Attendee List even though they thought they had successfully completed registration.

Q:  Do I need an assigner on my registration form?

a)     Yes
b)     Almost always
c)     If you want to collect entry information like vehicle, like class, group, number
d)     It can’t hurt
e)     All of the above

The answer is e) all of the above. When in doubt, use an assigner.

An Assigner performs an extremely valuable function -– it determines what data to collect about an attendee’s registration. At a minimum, it captures the attendee’s name. For competitive events it can also collect the attendee’s vehicle, number, class, PAX/modifier, group, instructor, as well as indicating which segment the assignment should be put into.

The information collected in the Assigner can then be displayed on the public Attendee List. Many attendee’s check this list as a means of verifying that their registration was successfully completed. So, even if you are holding a social event and don’t need to capture any information about the vehicle they are driving, you will still want to use an Assigner on the registration form so that registrant’s names will display on the Attendee List.

BONUS: If you are running a competitive event and collecting the class, etc., the information collected in the Assigner will also show up on reports and the Assignments Lists.