Hiring a Customer Support Master


June 11, 2013 by Brian Ghidinelli

We are looking to grow here at Pukka Software and add a customer support player to our team. The position has flexible hours and a remote work arrangement and puts you at the front-line of supporting more than 170 organizations who use MotorsportReg.com and their members and attendees. We're a small company with a strong philosophy and your contribution will have a big impact. You must be the kind of person that owns a project and dominates it!

For those who fancy a job in a motorsports-related field but haven't done customer support before it is worth reiterating that not every call is a petrol-fueled romance that ends on the podium. From time to time the role requires providing difficult answers and charming rude type-A personalities. Those few instances are greatly outnumbered by the well-meaning callers from around the country who are genuinely thankful that a) we picked up the phone or returned their call (unlike certain competitors...) and b) have solved their problem or given them an answer.

We treat even the most inane of questions with sincerity and a positive attitude and you must do the same. Not everyone who uses MotorsportReg.com is a geek like us but we help every last one of them get registered and manage events even if it means doing it for them.

Check out the job description and then drop us a note if you're interested!

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