When formats collide


June 11, 2013 by Brian Ghidinelli

As the Internet continues to automate processes, we find ourselves running into situations with no clear answer. Here is one error we show to attendees that always makes me chuckle when I review our nightly logs:

Declined $300.00 transaction because: "Your bank is asking me to call for a voice authorization but I am just a computer! Would you please call them and ask why they declined your card? Then you can return and I will happily accept your payment!"

You can only ask the poor computer to do so much. Although there is VoiceXML and text-to-speech... ;)

Topics: Misc

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