Verizon customer connectivity issues


June 11, 2013 by Brian Ghidinelli

Starting sometime last week, certain Verizon customers (primarily FIOS and a few DSL) have been unable to connect to We are aware of the issue and are seeking a solution. The problem is the Verizon network which can be proven by connecting to other websites sitting in our network and colocation facility (such as, which you are reading now).

We do have at least one Verizon FIOS customer who is able to connect to and in all cases we have been able to troubleshoot and confirm it is Verizon's issue. If you are affected by this, please contact us at 415.462.5603 and we will provide a private debugging method for your Verizon customer service representative to prove they have an issue. We are working simultaneously to get it resolved with their network operation center but since we are not customers we are having a hard time getting any action taken and the more customer complaints, the more seriously they will investigate it.

In the mean time, if you have alternate Internet access such as work or home or via your mobile phone's data plan, you will find that is up and running 24/7 like always. Our apologies for the inconvenience - we'll update here when we have news to report...

Update 10/27 at 8:50am: Verizon has asked any customer experiencing this problem to fill out their whitelist request form. Although it says email, it will also impact web access. It may take up to 24 hours for this to take effect. If, after 24 hours, you still can't reach then you will need to call technical support and tell them:

  1. Can't reach a single, specific site,

  2. Already tried the request

  3. It is only port 80 that does not work; you have confirmed the site is active by accessing it on an alternate port (contact us at 415.462.5603 for details)

Update 10/29 at 8:42am: We have one customer confirming that the whitelist request did resolve her issues. Verizon is apparently making the needed modification to their network to restore access for impacted customers. Please use the link above if you experience difficulty - but also drop us a note so we can stay on top of it.

Topics: Misc

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