Capable tech support is top desired attribute


June 11, 2013 by Brian Ghidinelli chart showing top requested qualities in technology vendorsI found this article at interesting:

The #1 desired quality of a "most-trusted technology vendor" is capable tech support

There is a neat sidebar describing how winemaker Gallo evaluates vendors. They use a 12-point review process; half of which rates the company and half the product or service. The innovative part is where they also ask the vendor to rate themselves on the same criteria and then look for wide variances in the scores to identify perception gaps for closer analysis. Check it out for yourself.

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